FAQ
WHAT IS YOUR RETURN POLICY?
We are not responsible for any livestock that has passed away outside of our store, nor are you able to return it once it leaves. We are here to answer any of your questions and talk through your concerns you have with your fish tank before you buy livestock from us.
If the item is returnable, it has to be in its original packaging, unused, along with the original receipt, and within 30 days of purchase. We do not have cash or credit card refunds, we only have a store credit option if you were to return something.
The following items cannot be returned: Livestock, AI LED & controller, 5 Gallon water containers, battery powered air pumps, and lightbulbs.
WHAT ARE THE PAYMENT OPTIONS?
At the physical store we take cash and card payments. We do not sell any livestock, dry goods, or tanks online, and they are strictly on here for pricing and size purposing only.
HOW DO YOU SAVE MY DATA?
Considering we do not have an option to make online payments, there is not a need for you to make an account through the website, In store, if you choose to have your receipt emailed, the email will never be shared outside of the cashier system.